Shipping policy
Shipping Policy
At Nature Connect, we strive to deliver your order quickly, reliably, and sustainably. Please review the following details about our shipping and delivery process.
Shipment Processing Time
All orders are processed within 1 business day of payment.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of any significant delay, we will contact you via email or telephone to keep you informed.
UK Shipping Rates & Delivery Estimates
We offer free next day delivery on all UK orders.
Delivery options:
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Next Day Delivery: 1 business day
EU Shipping Rates & Delivery Estimates
We offer free shipping to Europe through our dedicated EU store:
If you would like to ship to an EU address, click here
Worldwide Shipping
We currently do not ship the Nature Connect products outside the UK and EU.
Delivery Terms
1. Change of Delivery Address
You may change your delivery address any time before dispatch. Please contact us as soon as possible if an address update is required.
2. Delivery Delays
If your order hasn’t arrived within the expected timeframe, please contact us. We’ll investigate the delay with our shipping partner and keep you informed.
3. Tracking Notifications
Once dispatched, you’ll receive a tracking link via email to follow the progress of your order.
4. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email containing your tracking number(s). Tracking usually becomes active within 24 hours.
5. Damaged Parcels
If your parcel arrives visibly damaged, please refuse delivery and notify us immediately. We will arrange a replacement or refund once the courier’s investigation is complete.
6. Lost Parcels
If your parcel is lost in transit, we will process a refund or replacement as soon as the shipping provider confirms the loss.
7. Order Cancellations
Changed your mind? You can cancel your order any time before it is dispatched. If it’s already on the way, please refer to our Return & Refund Policy.
Returns Policy
We want you to be fully satisfied with your purchase. For details on how to return your item, please refer to our Returns & Refund Policy.
